Refund and Returns Policy

 Introduction

Thank you for shopping with Ardhsainik Canteen Itanagar. We are committed to providing you with quality products and services. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund and Returns Policy carefully to understand how we handle returns and refunds.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Product Condition: The product must be unused, in the same condition that you received it, and in its original packaging.
Timeframe: Returns must be initiated within [14/30] days from the date of delivery. After this period, we will not be able to process your return.
Proof of Purchase**: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

The following items are not eligible for return:

Perishable Goods: Food items that have been opened or consumed.
Customized Products: Items that have been personalized or customized.
Sale Items: Items purchased on sale or at a discount may not be eligible for returns.

3. Return Process

To initiate a return, please follow these steps:

1.Contact Us: Email us at [support@ardhsainikcanteenitanagar.com](mailto:support@ardhsainikcanteenitanagar.com) with your order number and reason for the return. We will provide you with instructions on how to return the product.
2.Return the Product: Send the product to the address provided in our return instructions. You are responsible for the shipping costs associated with returning the product unless the return is due to an error on our part.
3.Inspection: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

4. Refunds

If your return is approved, we will process your refund as follows:

Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is no longer available, we will issue store credit.
Processing Time: Refunds may take up to [7-14] business days to process after approval. Processing times may vary depending on your financial institution.

 5. Exchanges

We do not offer exchanges. If you need a different product, please return the original item and place a new order.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at [support@ardhsainikcanteenitanagar.com](mailto:support@ardhsainikcanteenitanagar.com) with details of the issue and your order number. We will arrange for a return and replacement or refund as appropriate.

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact us at:

Ardhsainik Canteen Itanagar
Email: [support@ardhsainikcanteenitanagar.com](mailto:support@ardhsainikcanteenitanagar.com)
Address: [Your physical address here]